How do you ensure your EMS provider is the right fit? The answer lies in asking the right questions.
Selecting the right EMS provider is pivotal, as the choice can significantly influence your product and company's success. While needs vary by strategy and market, here are 10 questions to ask potential EMS partners:
Industry Experience: Does the EMS provider have experience in your industry, and does their portfolio match your requirements? They should understand your market and business language.
Industry Standards: Beyond standard certifications like ISO9000 and ISO14000, are they compliant with all required standards for your product, such as for medical and aerospace?
Technological Investments: Have they invested in the latest technologies and equipment? This shows commitment to innovation and providing state-of-the-art services.
Strategic Alignment: Do their strategies align with yours, and is there a cultural fit? A true partnership requires collaboration.
Manufacturing Footprint: Does their manufacturing footprint and capability align with your short-term and long-term goals? Changing EMS providers is expensive and time consuming, so finding a scalable provider is crucial.
Flexibility: Can they adapt to change in product volumes or product revisions promptly? This demonstrates their ability to adapt to changes in the market and customer needs.
New Product Introduction: Do they have a structured process for introducing new and transferred products into their factory? A dedicated NPI team is a bonus.
Pricing: Does their pricing and cost structure align with your needs, and are they actively working with you to reduce costs? This shows commitment to your success by proactively finding ways to be more cost-effective and competitive.
Communication + Ease of Doing Business: Is their communication transparent and proactive, and are they responsive to your requests? The seamless flow of information and ability to collaborate quickly and easily is crucial for a successful partnership.
Customer Feedback: Do they have a robust "Voice of the Customer" program to monitor service levels and customer satisfaction, and what are the latest results? This shows their degree of customer focus and commitment to continuous improvement.
Selecting the right EMS provider is more than a decision; it's a strategic partnership shaping your success. By asking these questions, companies can forge a partnership that resonates with their needs and fuels growth. The goal is to cultivate a relationship that drives success and creates a win-win for all partners."